The Moroccan constitution clearly stipulates the basic principles of governance of public services (articles 154, 155 and 156) in its twelfth chapter entitled: “Good governance – general principles”. There have been, and still are, great expectations among Moroccans for the existence of effective public facilities that respect their dignity, guarantee their right to information and equal access to it, and have a real impact on their daily lives.
The issue of “governance of public services” was one of the topics that much was said and written about, but on May 30, 2013, the Economic, Social and Environmental Council issued a report on the “governance of public services”. public”. Unfortunately, however, almost ten years after its publication, the diagnosis and recommendations contained in the report are still valid and applicable to the situation of a large number of public facilities. Based on the fact that most of the reform attempts undertaken had a very limited effect, which is why the general discontent of citizens with the services provided by most public facilities continues, with some exceptions that cannot be measured.
Therefore, the observation contained in this report remains valid, according to which “the general trend in the management of the administration’s relations with citizens seems to be a dead end, especially if there is no fundamental change and orientation of public policy in the field of management of the relationship between the administration and the citizen”. Despite the budgets and human resources available to some administrations and public services, this did not make it possible to improve the life of the citizen-tenant, because the problem is “a matter of comprehensive governance rather than means.”
Despite the issuance of Law No. 19-54 as the Charter of Public Services, in July 2001, which defined the principles and rules of good governance related to the management of public administrations, other entities and territorial groups, and public bodies . Likewise, it established the principles to which these facilities must be subject, such as: respect for the law, equity in the coverage of the national territory, continuity, adequacy, quality, transparency, linking responsibility to accountability, integrity and frankness. . Therefore, the question arises: where did the requirements of this letter go? And they are the different government measures, among which stands out the one being carried out by the Ministry delegated to the head of government in charge of the digital transition and the reform of the administration, capable of formulating a comprehensive and real public policy that improves the relationship of the administration with citizens and users, and raise the quality of the services provided and make them accessible without obstacles or difficulties at the required speed? Good reception, dignity, respect, equality, ethics and transparency, or the dream of ending all illegal practices, inequality and abuse of power will remain a slogan and will turn the dream of achieving “governance of the public services”, and the road to it will be blocked and it will be difficult to overcome all the obstacles that all diagnoses accumulate and are tested by reality. .
It is true that there are strong expectations among citizens that require serious, real and urgent changes that will have a rapid impact on their daily lives and on the relationship of public facilities with them. The principles of good governance are among the greatest expectations and aspirations . of Moroccans, who were registered and confirmed by the latest report of the Development Model Committee.